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Dealing with a sudden increase in water consumption
27 Oct 2019 (41 views)

I share my experience in dealing with a sudden increase in water consumption. 

In September, I received an utilities bill amounting to over $500. The normal monthly bill was $300. There was an increase of over $200, primarily caused by higher water consumption.

Our water consumption did not change. We suspected that there was an error in the meter reading. 

The Public Utilities Board sent a technical person to check the water meter. He instructed that all the taps should be closed. He found that the water meter was still running. He said that there was a leakage, possibly due to broken underground pipes. 

He left us a standard letter from PUB giving a list of about 15 licensed plumbers to contact and appoint one to locate and fix the leakage. The letter advised us to get tenders from several contractors before deciding on the party to appoint.

I sent messages by SMS and WhatsApp to 10 contractors. Only 3 responded. Two of them said declined. One said that the fee was $1,500.

I learned later to find a better way to deal with the problem. The higher consumption in September was due to an error in the meter reading in July. This caused the water consumption in earlier months to be under billed and in September to be over billed.

Furthermore, there was no leaking pipe. There was a cistern that had some overflowing of water, but the volume was small. It probably caused the meter to continue to run, but the technician did not observe that the volume was small and could not be responsible for the huge consumption reported in September.

From this experience, I am able to know how to deal with this kind of problem in the future. I can provide assistance to any other house owner who faced the same issue of high water consumption. 

The process involves the following steps:

a) Ask PUB to provide the meter readings for the past year. As the meters are read every two months, you should get six readings. This will help to identify the average consumption daily consumption

b) Record the meter reading at a fixed time, say 8 am, every morning for the next 3 to 5 days. If there is any leaking pipe, it should account for a large jump in the daily water consumption. If this was not the case, it would probably be due to a mistake in the reading of the meter. 

If any home owner needs my help, they can contact me at kinlian@gmail.com.

Tan Kin Lian
 


Dealing with a sudden increase in water consumption
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I share my experience in dealing with a sudden increase in water consumption. 

In September, I received an utilities bill amounting to over $500. The normal monthly bill was $300. There was an increase of over $200, primarily caused by higher water consumption.

Our water consumption did not change. We suspected that there was an error in the meter reading. 

The Public Utilities Board sent a technical person to check the water meter. He instructed that all the taps should be closed. He found that the water meter was still running. He said that there was a leakage, possibly due to broken underground pipes. 

He left us a standard letter from PUB giving a list of about 15 licensed plumbers to contact and appoint one to locate and fix the leakage. The letter advised us to get tenders from several contractors before deciding on the party to appoint.

I sent messages by SMS and WhatsApp to 10 contractors. Only 3 responded. Two of them said declined. One said that the fee was $1,500.

I learned later to find a better way to deal with the problem. The higher consumption in September was due to an error in the meter reading in July. This caused the water consumption in earlier months to be under billed and in September to be over billed.

Furthermore, there was no leaking pipe. There was a cistern that had some overflowing of water, but the volume was small. It probably caused the meter to continue to run, but the technician did not observe that the volume was small and could not be responsible for the huge consumption reported in September.

From this experience, I am able to know how to deal with this kind of problem in the future. I can provide assistance to any other house owner who faced the same issue of high water consumption. 

The process involves the following steps:

a) Ask PUB to provide the meter readings for the past year. As the meters are read every two months, you should get six readings. This will help to identify the average consumption daily consumption

b) Record the meter reading at a fixed time, say 8 am, every morning for the next 3 to 5 days. If there is any leaking pipe, it should account for a large jump in the daily water consumption. If this was not the case, it would probably be due to a mistake in the reading of the meter. 

If any home owner needs my help, they can contact me at kinlian@gmail.com.

Tan Kin Lian